Terms of Service

1. Acceptance of Terms

By engaging The Service Squad (ABN: XX XXX XXX XXX) ("we", "us", or "our") for renovation services, you ("client", "you", or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not engage our services.

2. Services

We provide the following renovation services exclusively within Australia:

• Kitchen renovations
• Bathroom renovations
• Associated consultation, design, project management, and construction services

Our service areas include the Gold Coast and Brisbane (QLD) regions.

3. Quotes and Pricing

• Initial quotes are provided based on preliminary discussions and may be subject to change upon detailed site assessment.
• Quotes are valid for 30 days from the date of issue unless otherwise stated.
• Prices are in Australian Dollars (AUD) and include GST where applicable.
• Final pricing may vary based on actual site conditions, material selections, and scope changes.

4. Deposits and Payment

• A deposit of 10-30% of the quoted price is required to secure your project start date.
• Progress payments are typically required at agreed project milestones.
• Final payment is due upon practical completion and before handover.
• We accept payment via bank transfer. Payment details will be provided on invoices.
• Overdue payments may incur interest at a rate of 10% per annum.

5. Project Timeline

• Project start and completion dates are estimates and may be affected by weather, material availability, and other factors beyond our control.
• We will keep you informed of any significant timeline changes.
• Delays caused by you (e.g., delayed decisions, access issues) may result in extended timelines and additional costs.

6. Scope Changes

Any changes to the agreed scope of works must be documented in writing. Additional work will be quoted separately and require your written approval before proceeding. Changes may affect timeline and pricing.

7. Client Responsibilities

You are responsible for:

• Providing timely decisions and approvals
• Ensuring access to the property at agreed times
• Clearing the work area of personal belongings
• Securing permits and approvals as required (we can assist with this process)
• Ensuring adequate insurance coverage for contents

8. Warranties and Defects

• We warrant our workmanship against defects for a period of 6 years, in accordance with Queensland and NSW home building warranties.
• Manufacturer warranties apply to supplied materials and products.
• Defects must be reported in writing within 7 days of discovery.
• Warranty does not cover damage caused by misuse, neglect, or unauthorised modifications.

9. Liability

• Our liability is limited to the value of the contracted services.
• We maintain public liability insurance and workers compensation as required by law.
• We are not liable for indirect, consequential, or incidental damages.
• We are not liable for delays or costs arising from circumstances beyond our reasonable control.

10. Intellectual Property

Design concepts, drawings, and plans prepared by us remain our intellectual property unless otherwise agreed in writing. You may not reproduce these materials without our consent.

11. Termination

• Either party may terminate a contract with 14 days written notice.
• Upon termination, you will pay for all work completed up to the termination date.
• Deposits are non-refundable for work already commenced or materials already procured.

12. Dispute Resolution

If a dispute arises, we commit to working in good faith to resolve it. If resolution cannot be reached, disputes may be referred to QBCC (Queensland Building and Construction Commission) or NSW Fair Trading as appropriate.

13. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia. Any legal proceedings shall be conducted in the appropriate courts of Queensland or NSW depending on your location.

14. Contact

For any questions regarding these Terms of Service, please contact us: