Privacy Policy

1. Introduction

The Service Squad (ABN: XX XXX XXX XXX) ("we", "us", or "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and handle personal information about individuals who interact with our business.

2. What Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Property address and details relevant to renovation projects
• Project requirements, preferences, and budget information
• Payment and billing information
• Communication preferences
• Any other information you voluntarily provide to us

3. How We Collect Information

We collect personal information through:

• Enquiry forms on our website
• Phone calls, emails, and text messages
• On-site consultations and meetings
• Social media interactions
• Third-party referral sources with your consent

4. Purpose of Collection

We collect and use your personal information to:

• Respond to your enquiries and provide renovation services
• Prepare quotes and project proposals
• Manage and execute renovation projects
• Communicate with you about your project
• Send promotional communications (with your consent)
• Improve our services and website
• Comply with legal obligations

5. Disclosure of Information

We may disclose your personal information to:

• Contractors and tradespeople involved in your project
• Suppliers and manufacturers for product procurement
• Professional advisors (accountants, lawyers) as required
• Government authorities where legally required
• Payment processors for billing purposes

We do not sell, trade, or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure data storage, access controls, and regular security assessments.

7. Access and Correction

You have the right to request access to your personal information and to request correction if it is inaccurate. To make such a request, please contact us using the details below. We will respond to your request within a reasonable timeframe.

8. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can adjust your browser settings to decline cookies if preferred.

9. Marketing Communications

With your consent, we may send you marketing communications about our services. You can opt out of these communications at any time by contacting us or using the unsubscribe link in our emails.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related complaint, please contact us: